About Urban Ladder
Urban Ladder is a leading online furniture and home décor brand offering stylish, high-quality, and functional designs for modern homes. Established in 2012, the brand is known for its wide range of furniture, including sofas, beds, dining sets, and storage solutions, alongside home décor items like rugs, lighting, and wall art.
Urban Ladder focuses on blending aesthetics with practicality, catering to diverse tastes and lifestyles. The brand emphasizes craftsmanship and durability, ensuring each product enhances your living space. With user-friendly online shopping, detailed product descriptions, and excellent customer service, Urban Ladder makes furnishing your home a hassle-free and delightful experience.
Top-Selling Categories on Urban Ladder
Urban Ladder offers a diverse collection of furniture and décor to transform your living spaces. Here are the top-selling categories:
1. Sofas and Seating
Wide range of fabric, leather, and wooden sofas, recliners, and sectionals.
Includes lounge chairs, ottomans, and sofa beds for comfort and style.
2. Beds and Mattresses
Stylish and durable beds in king, queen, and single sizes.
Features storage options and premium mattresses for a perfect night’s sleep.
3. Dining Sets
Elegant dining tables and chairs in 2-seater to 8-seater configurations.
Available in various designs and materials like wood and glass.
4. Storage Solutions
Functional wardrobes, bookshelves, TV units, and cabinets.
Space-saving options for urban homes.
5. Work from Home Furniture
Ergonomic office chairs, desks, and study tables for a productive workspace.
6. Home Décor
Rugs, curtains, lighting, wall art, and mirrors to elevate your interiors.
7. Outdoor Furniture
Durable and stylish furniture for balconies, patios, and gardens.
Urban Ladder’s top categories combine functionality and design, making them a favorite among homeowners looking to enhance their spaces.
Why Choose Urban Ladder?
Urban Ladder is a trusted name in furniture and home décor, offering a perfect blend of style, quality, and convenience. Here’s why it stands out:
1. Wide Range of Products
Offers a vast selection of furniture and décor for every room, catering to diverse tastes and preferences.
2. Premium Quality
Focuses on craftsmanship and durable materials to ensure long-lasting products.
3. Functional Designs
Combines aesthetics with practicality, offering smart storage and space-saving solutions ideal for modern homes.
4. Customization Options
Provides tailored furniture solutions to match your specific needs and style.
5. Hassle-Free Shopping
User-friendly website, detailed product descriptions, and virtual visualization tools make online shopping a breeze.
6. Affordable Luxury
Competitive pricing with frequent sales, offers, and coupon codes for premium products at accessible rates.
7. Reliable Customer Support
Excellent after-sales service, including assembly, warranty, and easy return policies.
Choosing Urban Ladder means elevating your living spaces with thoughtfully designed, high-quality furniture and décor.
How to Order on Urban Ladder
Ordering furniture and home décor from Urban Ladder is easy and convenient. Follow these steps:
1. Visit the Website or App
Go to www.urbanladder.com or download the Urban Ladder app.
2. Log In or Sign Up
Log in to your account or create a new one using your email or mobile number.
3. Browse Products
Explore categories like sofas, beds, dining sets, or décor. Use filters for material, color, price, and more to refine your search.
4. Select Your Product
Click on the desired item to view details like dimensions, material, and care instructions.
Choose the quantity and add it to your cart.
5. Review Your Cart
Go to your cart to check the selected items. Modify quantities or remove items if needed.
6. Apply Coupon Codes
Enter a valid coupon code in the “Apply Coupon” field to enjoy discounts.
7. Enter Shipping Details
Provide your delivery address and contact information.
8. Choose Payment Method
Select a payment option (credit/debit card, UPI, net banking, or EMI).
Complete the payment securely.
9. Order Confirmation
Once the payment is successful, you’ll receive an order confirmation via email or SMS with delivery details.
10. Track Your Order
Log in to your account and go to “My Orders” to check the delivery status.
With these steps, you can effortlessly shop for stylish furniture and décor on Urban Ladder!
How to Cancel an Order on Urban Ladder
Canceling an order on Urban Ladder is straightforward if done within the allowed time frame. Here’s how:
1. Log In to Your Account
Visit www.urbanladder.com or open the Urban Ladder app.
Log in using your registered email or mobile number.
2. Go to “My Orders”
Navigate to the “My Orders” section in your account dashboard to view your recent purchases.
3. Select the Order to Cancel
Choose the specific order you wish to cancel and click on it for more details.
4. Click on “Cancel Order”
If the order is eligible for cancellation (e.g., not yet shipped), you’ll see the “Cancel Order” option.
Click it and confirm your cancellation request.
5. Receive Confirmation
Once the cancellation is processed, you’ll receive an email or SMS confirmation.
Important Points to Remember
Cancellation Window:
Orders can only be canceled before shipment. Custom-made furniture may have different cancellation terms.
Refund Policy:
For prepaid orders, refunds are processed within 7–10 business days and credited to the original payment method.
Contact Customer Support:
If you face any issues, reach out to Urban Ladder’s customer care at +91 92430 06000 or email them at [email protected].
By acting promptly, you can ensure a hassle-free cancellation experience.
Tips to Maximize Savings on Urban Ladder
Here’s how you can save more while shopping for furniture and home décor on Urban Ladder:
1. Use Coupon Codes
Apply valid Urban Ladder coupon codes during checkout to enjoy discounts on your purchase.
2. Shop During Sales
Look out for seasonal sales like Diwali, New Year, and year-end clearance events for massive discounts.
3. Check the Clearance Section
Explore the clearance or “Under ₹10,000” section for budget-friendly deals on quality products.
4. Sign Up for Newsletters
Subscribe to Urban Ladder’s newsletter to receive exclusive offers, early sale access, and promo codes.
5. Look for Bundle Deals
Opt for combo offers or curated furniture sets that provide better value compared to individual purchases.
6. Pay with Bank Offers
Use credit/debit cards from partner banks to get additional cashback or discounts on your orders.
7. Utilize EMI Options
Spread out payments with no-cost EMI options to reduce the upfront financial burden.
8. Free Delivery Threshold
Meet the minimum order value for free shipping to save on delivery charges.
9. Referral Discounts
Refer Urban Ladder to friends and earn credits or discounts for every successful referral.
10. Follow Urban Ladder on Social Media
Stay updated on flash sales, contests, and limited-time offers shared on their social media channels.
By combining these strategies, you can shop smartly and furnish your home beautifully without breaking the bank!
Things to Remember About Urban Ladder Return and Refund Policy
Understanding Urban Ladder’s return and refund policies ensures a smooth experience. Here are the key points:
Return Policy
Eligibility for Returns:
Returns are accepted for damaged, defective, or incorrect items delivered.
Custom-made furniture or items marked as non-returnable are not eligible for returns.
Time Frame:
Return requests must be initiated within 7 days of delivery.
Condition for Returns:
The product must be unused, in its original packaging, and with all tags, manuals, and accessories intact.
How to Initiate Returns:
Contact Urban Ladder customer support via phone or email. Provide order details and photos if the item is damaged or defective.
Refund Policy
Refund Eligibility:
Refunds are issued for canceled orders, eligible returns, or items that cannot be replaced due to stock unavailability.
Refund Process:
Refunds are initiated after the returned item passes quality inspection.
Refund Timeline:
The amount is credited to the original payment method within 7–10 business days after approval.
Shipping Charges:
Refunds typically exclude delivery or installation charges unless the issue is Urban Ladder’s fault.
Additional Points
Exchange Option: In some cases, exchanges may be offered instead of refunds.
Assembly Issues: Report assembly-related problems immediately to resolve them through Urban Ladder’s support team.
Contact Support: For disputes or queries, call Urban Ladder at +91 92430 06000 or email [email protected].