About Ola
Ola, established in 2010 by Bhavish Aggarwal and Ankit Bhati, is a leading Indian transportation company headquartered in Bangalore. Initially launched as Ola Cabs, it has grown into a versatile mobility platform offering services such as ride-hailing, financial solutions, and food delivery in over 250 cities across India. Its extensive fleet includes bikes, auto-rickshaws, metered taxis, and cabs, connecting millions of customers with a network of driver-partners.
In 2017, Ola ventured into the electric vehicle market with the creation of Ola Electric Mobility. This subsidiary focuses on manufacturing electric two-wheelers like the Ola S1 series. The Ola Future Factory in Tamil Nadu produces these scooters, contributing significantly to India's transition to electric mobility. As of 2023, Ola Electric became a market leader in electric scooters and plans to launch electric motorcycles by 2025.
Ola has also ventured into international markets, previously operating in countries like Australia, New Zealand, and the UK. However, the company recently decided to refocus on the Indian market and electric mobility to align with its long-term goals.
In 2024, Ola rebranded itself as Ola Consumer to reflect its expanding services beyond ride-hailing. The rebranding underscores Ola's commitment to innovation and a diversified approach to meeting consumer needs in transportation and technology.
Top Selling Categories
Ride-Hailing Services: Affordable and convenient cab options, including Micro, Mini, Prime, and luxury categories, catering to diverse commuting needs.
Electric Scooters: Ola Electric's popular S1 series, including models like S1 Air, S1X, and S1 Pro, offering eco-friendly transportation solutions.
Auto-Rickshaw Rides: Reliable and cost-effective auto-rickshaw services, widely used in urban and semi-urban areas.
Bike Rides: Quick and affordable bike taxi services for short-distance commutes.
Outstation Rides: Comfortable and economical intercity cab services for long-distance travel.
Corporate Solutions: Customized transportation plans for businesses, including employee pick-up and drop-off services.
Electric Vehicle Charging Solutions: Charging infrastructure for Ola Electric customers and others using EVs.
Financial Services: Ola Money, providing cashless payment solutions, mobile recharges, and financial services for seamless transactions.
Self-Drive Cars: Affordable car rental options for customers who prefer driving themselves.
Food Delivery (Previously): Though Ola has scaled back its food delivery services, it remains a notable part of the company’s diversified offerings in certain areas.
Why We Choose Ola?
Wide Range of Services: Ola offers a variety of transportation options, including cabs, auto-rickshaws, bike rides, and electric scooters, catering to diverse commuting needs.
Convenience: With a user-friendly app and real-time tracking, Ola ensures seamless booking and hassle-free rides for its customers.
Affordability: Competitive pricing, regular discounts, and ride options like Micro and Mini make Ola an economical choice for daily travel.
Eco-Friendly Mobility: Ola Electric promotes sustainable transportation with its range of electric scooters and growing EV charging infrastructure.
Safety Features: Ola prioritizes safety with verified drivers, emergency buttons, and real-time ride-sharing details for added security.
Availability Across India: Operating in over 250 cities, Ola provides reliable transportation solutions in both urban and semi-urban areas.
Flexible Payment Options: From Ola Money to UPI, cards, and cash, customers can choose convenient payment methods.
Outstation Services: Comfortable intercity rides make Ola a preferred option for long-distance travel.
Corporate Solutions: Customized transport plans for businesses ensure efficient and affordable employee mobility.
Technological Innovation: Ola continuously improves its services with advanced technology, making it a trusted and forward-thinking choice for transportation.
Ola Coupons and Promo Codes
First Ride Discount: New users can enjoy up to 60% off on their first ride.
Outstation Cab Offer: Get up to ₹150 off on outstation cab bookings.
Rental Cabs Discount: Avail flat ₹100 off on rental cab services.
Bike Rides Promotion: Save 30% on all Ola bike rides.
Airport Rides Offer: Receive up to ₹100 off on airport transfers.
Referral Program: Refer friends to Ola and earn ₹50 for each successful referral.
Bank Partner Discounts: Enjoy 10% off on rides when paying with Standard Chartered Bank cards.
Cashback Offers: Get up to ₹500 cashback on rides paid via Amazon Pay.
City-Specific Deals: Special discounts like ₹40 off on rides in select cities.
Ola Electric Promotions: Save up to ₹40,000 on Ola Electric scooter purchases through exchange offers.
How to Book a Ride on Ola?
Download the Ola App: Install the Ola app from the Google Play Store or Apple App Store if you haven’t already.
Sign Up or Log In: Create an account with your mobile number or log in if you already have an account.
Enable Location Access: Allow the app to access your location for accurate pickup and drop-off points.
Enter Pickup and Drop-Off Points:
The app will automatically detect your current location as the pickup point, or you can manually enter a different address.
Input your destination in the “Drop-off” field.
Choose a Ride Category: Select from available options such as Micro, Mini, Prime, Auto, or Bike based on your preference and budget.
Check Fare Details: View the estimated fare and travel time before proceeding with the booking.
Apply Promo Code (Optional): If you have a promo code, enter it in the “Apply Promo Code” section to get a discount.
Confirm Booking: Click “Confirm” to book your ride. The app will assign a driver and display the driver’s details, including their name, contact number, and vehicle details.
Track Your Ride: Use the live map feature in the app to track your driver’s location and estimated arrival time.
Complete the Ride and Payment:
After the ride, choose your preferred payment method (Ola Money, UPI, credit/debit card, or cash).
Rate your ride and provide feedback if desired.
How to Cancel a Ride on Ola
Open the Ola App: Launch the app on your mobile device and log in if necessary.
Navigate to Your Booking: Go to the “Rides” section or check your current booking details displayed on the home screen.
Select the Ride: Tap on the ongoing or upcoming ride you want to cancel.
Cancel the Ride: Locate and click on the “Cancel Ride” button.
Provide a Reason: Choose a reason for the cancellation from the list provided (e.g., change of plans, delay by the driver).
Confirm Cancellation: Confirm your cancellation request by clicking “Yes” or a similar confirmation prompt.
Review Cancellation Fee (If Applicable): Some cancellations may incur a fee based on the time of cancellation and the distance traveled by the driver to the pickup point. This fee will be displayed before you confirm.
Remember These Points To Increase Your Savings On Ola
Use Promo Codes: Check for valid promo codes before booking to avail of discounts on your rides. Ola frequently offers city-specific, first-time user, or event-based codes.
Opt for Ola Pass: Subscribe to Ola Pass for fixed fares and free ride cancellations, which can save money on frequent travel.
Book Short-Distance Rides: For short commutes, choose economical options like Ola Bike or Auto to save on fares.
Plan in Advance: Schedule rides during non-peak hours to avoid surge pricing and higher fares.
Pay with Ola Money: Use Ola Money for cashback offers and additional discounts exclusive to wallet payments.
Refer Friends: Earn ride credits through Ola’s referral program by inviting friends to sign up and use the app.
Track Seasonal Deals: Look out for festive promotions or special discounts during events like New Year or Diwali to save more.
Use Bank and Wallet Offers: Avail of discounts or cashback offers provided by partner banks or wallets like Amazon Pay and Paytm.
Take Advantage of Ride Bundles: Explore bulk ride offers or packages that provide fixed-rate rides for regular commuters.
Compare Ride Options: Compare fares across different ride categories such as Mini, Micro, or Prime before booking to choose the most cost-effective option.
Things To Remember About Ola Return and Refund Policies
Free Cancellation Window: You can cancel a ride free of charge within a few minutes of booking, provided the driver hasn’t already started heading to your pickup location.
Cancellation Fees: If you cancel after the free window or once the driver is on their way, a cancellation fee may apply. This fee will be shown on the app before confirming the cancellation.
Refund for Prepaid Rides: If you’ve prepaid for a ride through Ola Money, UPI, or cards, refunds for cancellations or fare adjustments are typically processed back to the original payment method within 7–10 business days.
Ride Issues: If you experience issues during the ride (e.g., incorrect fare, driver cancellation), contact Ola’s customer support through the app to raise a ticket for a refund or adjustment.
Refund for Auto-Cancellations: If your ride is canceled by the driver, any prepaid amount is automatically refunded to your Ola Money wallet or original payment method.
Partial Refunds: In case of disputes or service issues, Ola may issue partial refunds depending on the situation.
Unsuccessful Payments: If your payment fails but the amount is deducted, Ola initiates a refund automatically, typically within 5–7 business days.
How to Request a Refund:
Open the Ola app and navigate to the “Help” or “Support” section.
Select the ride in question and choose the issue category (e.g., fare dispute or cancellation).
Submit the refund request with details.
Refund Timelines: Refund processing times may vary based on the payment method used. For wallet payments, the refund is often instant.
Contact Support for Exceptions: For any unusual cases (e.g., duplicate charges), contact Ola customer support for resolution.