About LG
LG (Life’s Good) is a globally renowned electronics brand known for its innovative and high-quality appliances, consumer electronics, and gadgets. Established in 1958, LG has become a trusted name in the industry, offering a wide range of products, including televisions, refrigerators, washing machines, air conditioners, smartphones, and kitchen appliances.
With a strong focus on technology and design, LG products are crafted to enhance convenience, performance, and style in everyday life. The brand is committed to sustainability and incorporates eco-friendly practices across its operations.
LG’s extensive global presence and dedication to customer satisfaction make it a preferred choice for homes and businesses worldwide.
Why Choose LG?
Innovative Technology
LG is a pioneer in advanced technologies, offering cutting-edge features across its product range.
Wide Product Range
From home appliances and electronics to personal gadgets, LG provides versatile solutions for every need.
Energy Efficiency
LG appliances are designed with energy-saving technologies, reducing electricity consumption and utility bills.
High-Quality Standards
LG products are known for their durability, reliability, and superior craftsmanship.
Smart Features
Many LG products come with smart capabilities, including AI ThinQ, enabling remote control and seamless integration into smart homes.
Stylish Designs
LG combines functionality with sleek and modern designs, enhancing the aesthetics of your space.
Global Reputation
With decades of experience and a strong global presence, LG is a trusted and respected brand worldwide.
Exceptional Customer Support
LG offers comprehensive after-sales services, including warranties, repairs, and customer care support.
Sustainability Focus
LG is committed to eco-friendly manufacturing practices and sustainable product innovations.
Value for Money
LG delivers premium quality and cutting-edge features at competitive prices, making it a smart investment.
How to Order on LG
Follow these steps to place your order for LG products:
Visit the LG Website
Go to www.lg.com and select your country or region to access the appropriate site.
Browse Products
Explore categories like televisions, appliances, or electronics. Use filters to refine your search by features, size, or price.
Select Your Product
Click on the product you want to view detailed specifications, features, and pricing.
Add to Cart
Choose your preferred variant (e.g., size or color) and click ‘Add to Cart.’
Go to Your Cart
Click on the cart icon to review your selected items. Ensure the quantity and product details are correct.
Apply Promo Codes
Enter any available coupon or promo codes in the ‘Apply Coupon’ field to get discounts.
Enter Shipping Details
Provide your delivery address and contact information. Ensure all details are accurate.
Select Payment Method
Choose a payment option, such as credit/debit cards, UPI, net banking, or EMI.
Confirm and Place Your Order
Review your order details and click ‘Place Order.’
Receive Order Confirmation
You’ll receive an email or SMS confirmation with your order number and tracking details.
How to Cancel an Order on LG
If you need to cancel your order with LG, follow these steps:
Log In to Your Account
Visit www.lg.com or open the LG app and log in using your registered credentials.
Go to ‘My Orders’
Navigate to the ‘My Orders’ section in your account to view your recent purchases.
Select the Order
Find the order you wish to cancel and click on it to view the details.
Request Cancellation
If the order is eligible for cancellation (typically before it is shipped), you’ll see a ‘Cancel Order’ option. Click on it and confirm your request.
Receive Confirmation
Once your cancellation request is processed, you’ll receive an email or SMS confirming the status.
Key Points to Remember
Timing: Orders can only be canceled before shipping. If the order has been dispatched, you’ll need to wait for delivery and then initiate a return.
Refunds: Refunds for canceled orders are processed within 7-10 business days and credited to the original payment method.
Tips to Maximize Savings on LG Products
Look for Sales and Discounts
Shop during festive seasons, end-of-season sales, or clearance events to get significant discounts on LG products.
Use Coupon Codes
Apply valid LG promo codes during checkout for instant savings on appliances and electronics.
Subscribe to the Newsletter
Sign up for LG’s newsletter to receive updates on exclusive offers, deals, and upcoming promotions.
Check Bank and Wallet Offers
Pay using partner bank credit/debit cards or digital wallets to avail of cashback and additional discounts.
Buy During Bundle Deals
Look for combo offers where multiple LG products are sold together at a reduced price.
Utilize Exchange Offers
Trade in your old appliances or gadgets for discounts on new LG purchases.
Shop on EMI Plans
Opt for no-cost EMI options available on credit cards to manage payments while saving on interest.
Follow LG on Social Media
Keep an eye on LG’s social media channels for flash sales, giveaways, and limited-time deals.
Check the Offers Section
Explore the “Offers” or “Deals” section on the LG website for exclusive discounts on selected products.
Wait for Launch Offers
New product launches often come with introductory discounts or freebies, making it an excellent time to buy.
Things to Remember About LG Return and Refund Policy
Return Window
Returns must be initiated within 7-15 days of delivery, depending on the product and region-specific policies.
Eligibility for Returns
Products must be unused, undamaged, and returned in their original packaging with all accessories, manuals, and invoices.
Non-Returnable Items
Certain items, such as software, opened consumables, or customized products, may not be eligible for returns. Check the product page for details.
Damaged or Defective Items
If you receive a damaged or defective product, report it within 24-48 hours of delivery with photographic or video evidence to claim a replacement or refund.
Refund Process
Refunds are processed after the returned item passes a quality check. Refunds are typically issued to the original payment method or as store credits.
Refund Timeline
It may take 7-10 business days for the refund to reflect in your account after approval.
Return Shipping Costs
In most cases, LG arranges free return pickups for defective or damaged products. For other returns, shipping charges may apply.
Exchange Policy
Exchanges are allowed for eligible products, subject to stock availability and policy terms.
Proof of Purchase Required
Always retain the invoice or proof of purchase, as it is mandatory for processing returns and refunds.
Contact Customer Support for Assistance
For queries or assistance with returns or refunds, reach out to LG’s customer care:
Phone: Check the LG website for region-specific contact numbers.
Email: Visit the LG website for support email details.