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Klook is a popular online travel and experiences booking platform that connects travelers with a wide range of travel activities, tours, transportation options, and unique experiences. Founded in 2014, Klook (short for "Keep Looking") has grown rapidly to become a go-to platform for booking on-the-go experiences in cities around the world, particularly in Asia.
The platform allows users to easily find, compare, and book activities, often at discounted rates, making travel planning more convenient and affordable.
Diverse Range of Activities and Experiences: Klook offers thousands of activities, including theme park tickets, guided tours, museum passes, cultural experiences, food and dining reservations, and adventure activities like zip-lining and scuba diving. This variety caters to a broad audience, from solo travelers to families and adventure seekers.
Transportation and SIM Card Bookings: The platform also provides services like airport transfers, rail passes, public transport tickets, car rentals, and Wi-Fi/SIM card bookings. These services make Klook a convenient one-stop shop for travel essentials, especially in unfamiliar destinations.
Local and Authentic Experiences: Klook collaborates with local providers to offer unique, culturally immersive experiences, from cooking classes and artisan workshops to traditional performances. This helps travelers connect with the local culture and enjoy off-the-beaten-path activities.
User-Friendly Interface: The Klook website and app are designed for easy navigation, allowing users to search, filter, and book activities by location, type, and date. The app also offers e-tickets and mobile passes for a seamless, paper-free experience.
Discounts and Promotions: Klook often provides discounts, promotions, and bundled deals, helping travelers save on popular attractions, tours, and services. The platform also offers exclusive partnerships with well-known brands like Disneyland, Universal Studios, and various airlines, giving users access to special pricing.
Flexible Booking and Cancellations: Many Klook offerings include flexible booking options, allowing travelers to change dates or cancel for a full or partial refund if plans change. This flexibility provides peace of mind, especially for those with uncertain schedules.
Multi-Language Support: Klook supports multiple languages, making it accessible to a global audience. It also has customer support available in multiple languages, providing reliable assistance before, during, and after bookings.
Theme Parks and Attraction Tickets
Klook offers discounted tickets to popular theme parks and attractions like Disneyland, Universal Studios, and Legoland, making this category one of the most popular among families and thrill-seekers.
Tours and Sightseeing
Guided city tours, cultural excursions, and sightseeing packages are highly popular. This includes city walking tours, hop-on-hop-off bus tours, day trips, and adventure experiences, catering to travelers who want an in-depth exploration of their destination.
Transportation and Airport Transfers
Klook provides convenient airport transfer services, public transport tickets, train passes, and car rentals in many cities. This category helps travelers navigate their destinations easily and affordably.
Wi-Fi and SIM Cards
Wi-Fi routers and SIM cards for mobile data are frequently purchased by travelers who want to stay connected while abroad. Klook offers pickup at airports or delivery options for added convenience.
Food and Dining Experiences
From restaurant reservations to street food tours and cooking classes, Klook’s food experiences are popular for those looking to explore local cuisine and culinary traditions.
Outdoor and Adventure Activities
Activities like snorkeling, scuba diving, hiking, zip-lining, and water sports are popular, particularly in destinations known for outdoor adventures. Klook partners with local operators to offer a range of adventure options.
Unique and Cultural Experiences
Klook offers workshops, traditional performances, and hands-on cultural experiences like pottery-making, kimono-wearing, and calligraphy, allowing travelers to immerse themselves in local customs and arts.
Health and Wellness
Spa experiences, massages, hot springs, and wellness retreats are sought-after options for travelers looking to relax and rejuvenate, especially in destinations like Japan and Thailand.
Wide Variety of Experiences: Klook provides access to thousands of activities, from theme park tickets and city tours to cultural experiences and outdoor adventures. This variety makes it easy to find something for every travel style and interest.
Discounted Rates: Klook often offers tickets and activities at a discounted rate compared to buying on-site. Seasonal promotions, bundle deals, and exclusive partnerships with top attractions (like Disneyland and Universal Studios) provide even more opportunities to save.
Easy-to-Use App and Mobile Tickets: Klook’s app is user-friendly, allowing travelers to browse, book, and access mobile tickets instantly. With mobile e-tickets, you can skip long lines and enjoy a seamless, paper-free experience.
Instant and Flexible Bookings: Many of Klook’s offerings can be booked instantly, and some come with flexible date changes or cancellation options. This flexibility is ideal for travelers who may have changing schedules or want peace of mind when planning.
Comprehensive Travel Services: In addition to activities, Klook offers essential services like airport transfers, train passes, Wi-Fi/SIM cards, and car rentals. This makes it a one-stop shop for travel needs, ensuring convenience and continuity.
Local and Unique Experiences: Klook collaborates with local providers to offer unique, culturally immersive experiences—like cooking classes, traditional performances, and artisan workshops—that connect travelers with the local culture.
Customer Support and Multi-Language Options: Klook provides customer support in multiple languages, which is helpful for international travelers. Their customer service is accessible before, during, and after your trip to help with any issues or questions.
Reliable Reviews and Ratings: Each activity on Klook features reviews and ratings from previous customers, helping you make informed decisions and select the best experiences.
First-Time User Discount: Klook often provides exclusive discounts for new users, such as a percentage off or a flat discount on the first booking. You may receive these codes by signing up on Klook’s website or app.
Seasonal and Holiday Sales: During popular travel seasons or holidays like Black Friday, New Year, and Chinese New Year, Klook offers special promo codes and deals. These sales may provide discounts on popular categories like theme parks, tours, and transportation.
App-Exclusive Discounts: By downloading and booking through the Klook app, you can sometimes access additional app-only promo codes or discounts on specific bookings.
Destination-Specific Discounts: Klook occasionally offers promo codes for specific destinations, such as “JAPAN20” for 20% off on Japan bookings or “BALI10” for discounts on activities in Bali. Check Klook’s website or app for current destination-specific codes.
Referral Program: Klook has a referral program where you can earn credits or discounts by inviting friends to use the platform. Once your friend makes their first booking, both of you may receive discounts on future purchases.
Partnered Credit Card Offers: Klook often partners with banks and credit card companies to offer discounts when using specific cards. Check for ongoing promotions with your bank or card provider for potential discounts on Klook.
Email Newsletter Signup: By signing up for Klook’s newsletter, you can receive updates on exclusive promo codes, special offers, and travel tips, especially for new deals and upcoming sales.
Visit Klook’s Website or App: Go to Klook’s website or open the Klook app on your mobile device.
Search for Activities: Use the search bar to find specific activities, tours, or services by entering a destination or keyword. You can also browse categories such as “Popular Destinations” or “Theme Parks.”
Select Your Activity: Choose the activity or service you want to book. Click on it to view details, including pricing, availability, and inclusions.
Choose Date and Options: Select the date, time, and quantity (if applicable) for your activity. Some activities may also have options for different packages or add-ons, such as guide services or meal inclusions.
Add to Cart: After selecting your preferences, click “Add to Cart” or “Book Now” to proceed.
Apply a Promo Code (if available): At checkout, enter any valid promo code in the “Promo Code” or “Coupon Code” box to apply a discount. Click “Apply” to see the updated total.
Enter Traveler Details: Provide the necessary details for each traveler, such as name, contact information, and any additional requirements.
Proceed to Payment: Select a payment method (credit/debit card, PayPal, or other options depending on your region). Enter your payment information and confirm the transaction.
Receive Confirmation and E-Tickets: Once your booking is complete, you’ll receive a confirmation email with a booking reference number. For most activities, you’ll get an e-ticket or voucher that you can access directly on the Klook app or download for easy access.
Present Your E-Ticket or Voucher: On the day of your activity, show your e-ticket or voucher (either on your phone or printed) at the designated location.
Log In to Your Account: Go to Klook’s website or open the Klook app and log in to the account used to make the booking.
Navigate to “Bookings”: In your account dashboard, go to the “Bookings” or “My Bookings” section to view a list of your active reservations.
Select the Booking to Cancel: Choose the specific booking you wish to cancel and click on it to view the booking details.
Check Cancellation Policy: Review the cancellation policy for your booking. Some activities are non-refundable or may have a limited cancellation window. Make sure you’re eligible for a refund before proceeding.
Click on “Cancel Booking”: If cancellation is allowed, there should be an option to “Cancel Booking” or “Request Cancellation.” Click on this option and follow the prompts to confirm.
Confirm Cancellation and Review Refund Details: Once the cancellation is confirmed, check the refund details. Refunds may be processed immediately or may take several business days, depending on your payment method and Klook’s policy.
Check for Cancellation Confirmation: After completing the cancellation process, you should receive a confirmation email with details about your refund status.
Use First-Time User Discounts: Klook often provides exclusive discounts for new users. Sign up for an account or download the Klook app to access welcome promo codes for your first booking.
Look for Promo Codes and Seasonal Sales: Klook frequently offers promo codes and special discounts during major holidays and travel seasons (e.g., Black Friday, New Year, and summer holidays). Check Klook’s website, app, or social media channels for these codes.
Take Advantage of App-Only Deals: Booking through the Klook app can sometimes unlock additional app-exclusive deals and discounts, so consider using the app to maximize savings.
Subscribe to Klook’s Newsletter: By subscribing to Klook’s email newsletter, you’ll receive exclusive offers, early notifications about upcoming sales, and occasional promo codes directly to your inbox.
Book in Advance: Some activities offer early-bird discounts if you book in advance. Planning ahead can help you secure lower prices for popular attractions and experiences.
Use the Referral Program: Klook’s referral program allows you to earn credits by inviting friends. Once they make their first booking, both of you receive credits that can be used toward future purchases.
Check for Bundle Deals: Klook often offers bundled packages, such as attraction tickets with transportation or multi-activity passes. These bundles are typically priced lower than booking each component separately.
Utilize Partnered Credit Card Offers: Klook frequently collaborates with banks and credit card companies to offer exclusive discounts or cashback for using specific cards. Check if your card provider has a Klook promotion.
Redeem Klook Credits: With every booking, you earn Klook credits that can be redeemed on future bookings. Accumulating credits can lead to substantial savings over time.
Follow Klook on Social Media: Klook regularly posts flash sales, travel tips, and limited-time deals on social media platforms like Instagram, Facebook, and Twitter. Following them keeps you updated on short-term offers.
Check the Activity’s Cancellation Policy: Each activity on Klook has its own cancellation policy, which is clearly stated on the booking page. Some activities offer full or partial refunds if canceled within a specific timeframe, while others are non-refundable.
Refund Eligibility: For refundable bookings, make sure to cancel within the specified cancellation period (e.g., 24 or 48 hours before the activity) to qualify for a full or partial refund. After the cancellation window, refunds may not be available.
Instant Confirmation Bookings: Activities with “Instant Confirmation” often have stricter cancellation policies and may not be eligible for refunds. Always check the refund policy before booking instant confirmation activities.
Partial Refunds: Some activities allow partial refunds if canceled close to the activity date. The amount refunded will depend on the specific policy listed for that activity.
Non-Refundable Activities: Certain activities, such as specific events, seasonal promotions, and some third-party tours, are marked as non-refundable. Be cautious when booking these and ensure your plans are firm before completing the purchase.
Requesting a Refund: To request a refund, go to the “Bookings” section in your Klook account, select the booking, and follow the instructions to cancel. If eligible, Klook will process your refund according to the terms.
Refund Processing Time: Refunds usually take 5–7 business days to process, though the exact time can vary depending on your payment method and bank processing times.
Refund to Original Payment Method: Refunds are typically issued back to the original payment method used for the booking. Make sure the account used for payment is still active to avoid complications.
Customer Support for Assistance: If you encounter any issues or have questions about a specific booking’s refund eligibility, reach out to Klook’s customer support team for assistance. They can provide additional guidance on cancellation and refund policies.
No-Show Policy: If you miss the scheduled time for an activity without canceling in advance, you may not be eligible for a refund, even if the activity is otherwise refundable. Be sure to cancel any activities you cannot attend.