Dunkin’ Donuts, now simply known as Dunkin’, is a global coffee and donut company known for its wide variety of coffee beverages, donuts, breakfast items, and baked goods. Founded in 1950 in Quincy, Massachusetts, Dunkin’ has grown into one of the world’s most recognizable coffee and donut chains, with thousands of locations in over 40 countries.
Coffee & Beverages – Dunkin’ serves a variety of hot and iced coffees, lattes, macchiatos, cold brews, and teas. Customization options allow customers to personalize their drinks with different flavors, milk options, and sweeteners.
Donuts & Bakery Items – Known for its classic donuts, Dunkin’ offers popular flavors like Glazed, Boston Kreme, and Chocolate Frosted, along with a rotating selection of seasonal and limited-edition donuts. They also serve muffins, bagels, and munchkins (donut holes).
Breakfast Sandwiches – Dunkin’s breakfast menu includes items like egg and cheese sandwiches, wraps, croissants, and their popular Wake-Up Wraps, catering to customers looking for a quick and convenient breakfast.
Dunkin’ Rewards – Through the Dunkin’ app, customers can earn points on purchases, access exclusive deals, and redeem rewards for free items, making it a popular option for regular visitors.
Seasonal Offerings – Dunkin’ frequently launches seasonal items, like pumpkin spice in the fall and peppermint mocha during the holidays, adding excitement and variety to their menu.
Coffee & Espresso Beverages – Includes hot and iced coffees, lattes, cold brew, and seasonal favorites like Pumpkin Spice and Peppermint Mocha.
Donuts – Classic donut varieties like Glazed, Boston Kreme, Chocolate Frosted, and seasonal or limited-edition flavors.
Breakfast Sandwiches & Wraps – Popular options like the Egg & Cheese Croissant, Wake-Up Wraps, and Bacon, Egg & Cheese on a Bagel.
Iced & Frozen Drinks – Iced coffee, iced lattes, and frozen coffee drinks are especially popular in warmer months.
Munchkins® Donut Hole Treats – Bite-sized donut holes available in assorted flavors, perfect for sharing or snacking.
Wide Coffee Selection – Dunkin’ offers a broad range of customizable coffee drinks, from hot and iced coffees to lattes, cold brews, and seasonal specialties, appealing to every type of coffee lover.
Affordable and Quick – Dunkin’ provides quality coffee and breakfast at affordable prices, with quick service ideal for those on the go.
Variety of Donuts and Treats – Known for its donuts, Dunkin’ offers classics like Glazed and Boston Kreme, plus new flavors and seasonal options, perfect for satisfying sweet cravings.
Rewards Program – The Dunkin’ Rewards program allows regular customers to earn points, get discounts, and enjoy free drinks and food, adding great value to frequent visits.
Convenient Locations – With thousands of locations globally, Dunkin’ is easily accessible, making it a convenient choice for morning coffee, breakfast, or afternoon pick-me-ups.
$1 Off Any Beverage – Some promotions offer a $1 discount on any size coffee or espresso drink.
Free Drink for New Rewards Members – New users who sign up for the Dunkin' Rewards program often receive a free drink after their first purchase.
Buy One, Get One Free – Dunkin' occasionally runs “BOGO” deals on select beverages or donuts, which are announced through their app or website.
$2 Medium Iced Coffee – Special days or hours (like Mondays) sometimes feature $2 iced coffees for rewards members.
Seasonal Promo Codes – Dunkin' offers seasonal codes for discounts on popular items like holiday drinks or Valentine’s Day treats.
Download the Dunkin’ App
The Dunkin’ app (available on iOS and Android) lets you order ahead, customize items, and apply rewards.
Create or Log In to Your Account
Sign up or log in to access exclusive offers, rewards, and to save your favorite orders for faster checkout.
Browse the Menu
Explore Dunkin’s menu and select your items, such as coffee, donuts, or breakfast sandwiches. You can customize drinks with options for flavors, milk, and sweeteners.
Apply Coupons or Rewards
Before checkout, apply any available promo codes or rewards for discounts.
Choose Pick-Up Location and Time
Select your nearest Dunkin’ location and choose a pick-up time for convenience.
Complete Payment
Enter your payment details or use a saved payment method in the app to complete your order.
Pick Up Your Order
Head to the selected Dunkin’ location at your chosen time. For app orders, many locations offer a separate pick-up area for quick, contactless service.
Open the Dunkin’ App
Go to the app where you placed the order to view your order history.
Locate Your Order
In the “Order History” or “My Orders” section, find the order you want to cancel.
Contact the Store Directly
Dunkin’ orders are often prepared immediately, so cancellations may not be available through the app itself. Call the specific Dunkin’ location where you placed your order to request a cancellation.
Request a Refund if Needed
If the store agrees to cancel, ask about their refund process. Policies can vary by location, so it’s best to confirm if a refund is possible.
Join Dunkin' Rewards – Signing up for Dunkin' Rewards is free and lets you earn points on every purchase, redeemable for free drinks and food items.
Check for Exclusive App Deals – The Dunkin' app frequently has special offers and promo codes available only to app users, such as discounted coffees on specific days.
Look Out for Happy Hours – Dunkin’ occasionally offers discounts, like $2 medium iced coffees, during certain hours. Check the app or local store for happy hour deals.
Take Advantage of Birthday Perks – Dunkin' Rewards members get a free drink on their birthday month, adding a little extra celebration without the cost.
Use Coupons and Promo Codes – Dunkin’ regularly sends coupons and deals through its app, website, and email. Apply these for instant discounts.
Bring Your Own Cup (if allowed) – Some locations offer discounts for bringing a reusable cup, so ask your local Dunkin’ if they participate.
App Order Refunds – For orders placed through the Dunkin’ app, refunds are typically handled by contacting the Dunkin’ customer support team. Refunds may vary based on store policies and the order status.
In-Store Purchases – For items purchased in-store, refunds are generally at the discretion of the individual franchise location, as each Dunkin’ location may have different policies. Speak to the manager if there are any issues with your purchase.
Incorrect or Unsatisfactory Orders – If you receive an incorrect or unsatisfactory item, most Dunkin’ locations will provide a replacement or store credit upon request. It’s best to address this with staff immediately.
Gift Card Refunds – Dunkin' typically does not offer refunds for gift card purchases. However, if there are issues with a gift card, customer service may help resolve them.
Contact Customer Support – For app-related issues or general inquiries about refunds, contact Dunkin' customer service directly through the app, website, or by calling their support line.