Based on 967 reviews
About Charles & Keith
Charles & Keith is a globally recognized fashion brand known for its sophisticated and contemporary accessories. Established in 1996 in Singapore, the brand offers a wide range of stylish footwear, handbags, and accessories designed to empower individuals with timeless elegance and modern aesthetics.
With a commitment to quality craftsmanship and innovative designs, Charles & Keith caters to fashion-forward customers who appreciate chic and versatile styles. From everyday essentials to statement pieces, the brand’s collections are curated to suit various occasions and preferences.
Charles & Keith operates both online and through physical stores across the globe, delivering accessible luxury that blends fashion and functionality seamlessly.
Top-Selling Categories at Charles & Keith
Footwear
Trendy and sophisticated heels, flats, boots, and sandals for every occasion.
Handbags
Stylish totes, crossbody bags, clutches, and shoulder bags designed to complement your look.
Mini Bags
Compact yet chic mini bags perfect for casual outings or evening events.
Accessories
Elegant sunglasses, belts, jewelry, and scarves to add a finishing touch to your outfit.
Wallets & Pouches
Sleek wallets, cardholders, and pouches crafted for practicality and style.
Shoulder Bags
Functional and versatile shoulder bags ideal for work or casual wear.
Sling Bags
Trendy sling bags for a stylish, hands-free experience.
Workwear Shoes
Comfortable and elegant footwear tailored for professional settings.
Seasonal Collections
Exclusive seasonal designs, including boots, sandals, and accessories, in line with current trends.
Kids’ Footwear
Fashionable and comfortable footwear for children, combining style with ease of wear.
Charles & Keith’s diverse product range ensures something for everyone, from everyday essentials to standout fashion pieces.
Why Choose Charles & Keith?
Sophisticated Designs
Charles & Keith offers contemporary and elegant designs that keep you stylish for every occasion.
Wide Product Range
From chic footwear and handbags to trendy accessories, the brand provides versatile options for all tastes and needs.
Quality Craftsmanship
Products are crafted with precision and premium materials, ensuring durability and long-lasting appeal.
Fashion-Forward Collections
Stay updated with the latest trends through their seasonal and curated collections.
Accessible Luxury
Enjoy high-end designs at affordable prices, making luxury fashion accessible to everyone.
Global Presence
With stores and an online presence worldwide, Charles & Keith is a trusted brand for fashion enthusiasts globally.
Sustainability Efforts
The brand integrates eco-friendly practices and sustainable materials in select collections.
Customization Options
Personalized services, such as engraving on selected items, add a unique touch to your purchases.
Perfect for All Occasions
Whether it’s work, casual outings, or special events, Charles & Keith has products that suit every need.
Exceptional Customer Experience
Enjoy seamless shopping with user-friendly websites, reliable delivery, and excellent customer support.
Choose Charles & Keith for timeless elegance and modern fashion that enhances your wardrobe effortlessly.
How to Order on Charles & Keith
Follow these simple steps to place your order on Charles & Keith:
Visit the Website or App
Go to www.charleskeith.com or download the Charles & Keith app to start shopping.
Browse Products
Explore categories like footwear, handbags, and accessories. Use filters to refine your search by color, size, or price.
Select Your Product
Click on the product you like to view details, including size, material, and design features.
Add to Cart
Choose the size or color (if applicable) and click ‘Add to Bag.’ You can add multiple items to your shopping bag.
Go to Checkout
Click on the bag icon at the top of the page to review your selected items.
Apply Promo Codes
Enter any valid promo code in the ‘Promo Code’ field and click ‘Apply’ to avail of discounts.
Enter Shipping Details
Provide your delivery address and contact information accurately.
Choose Payment Method
Select your preferred payment method, such as credit/debit card, PayPal, or other available options.
Place Your Order
Review all details, including the total amount, and click ‘Place Order.’
Order Confirmation
You’ll receive a confirmation email or SMS with your order details and tracking information.
Enjoy your shopping experience with Charles & Keith, where style meets elegance!
How to Cancel an Order on Charles & Keith
If you need to cancel your order with Charles & Keith, follow these steps:
Log In to Your Account
Visit www.charleskeith.com or open the app and log in using your credentials.
Go to ‘My Orders’
Navigate to the ‘My Orders’ section to view your recent purchases.
Select the Order
Find the order you wish to cancel and click on it to view the details.
Request Cancellation
If the order is eligible for cancellation (typically before it is shipped), you’ll see a ‘Cancel Order’ option. Click it and confirm your request.
Receive Confirmation
Once the cancellation is processed, you’ll receive an email or SMS confirming the status of your cancellation.
Key Points to Remember
Timing: Orders can only be canceled before they are shipped. If the order is already dispatched, you will need to wait for delivery and initiate a return.
Refunds: Refunds for canceled orders are processed within 7-10 business days and credited to the original payment method.
Tips to Maximize Savings on Charles & Keith
Shop During Sales
Look out for seasonal and clearance sales like end-of-season or Black Friday discounts to grab your favorite items at reduced prices.
Sign Up for the Newsletter
Subscribe to Charles & Keith’s newsletter to receive exclusive deals, promo codes, and early access to sales.
Use Promo Codes
Apply valid coupon codes during checkout to enjoy additional discounts on your purchase.
Join Loyalty Programs
If available, enroll in Charles & Keith’s loyalty program to earn points and rewards on your purchases.
Follow on Social Media
Follow Charles & Keith on platforms like Instagram and Facebook for flash sales, giveaways, and special promotions.
Shop Off-Season
Buy seasonal items, like boots in summer or sandals in winter, when prices are often lower.
Bundle Purchases
Opt for combo deals or buy multiple items to qualify for discounts or free shipping.
Free Shipping Threshold
Save on delivery charges by meeting the minimum order value for free shipping.
Visit the ‘Sale’ Section
Browse the dedicated sale section on their website for discounted items from previous collections.
Use Cashback or Bank Offers
Check for bank-specific cashback deals or wallet offers to save extra on payments.
By combining these strategies, you can enjoy stylish products from Charles & Keith without straining your budget!
Things to Remember About Charles & Keith Return and Refund Policy
Return Window
Returns must be initiated within 30 days of receiving the product for eligible items.
Eligibility for Returns
Items must be unused, unwashed, and in their original condition with all tags, packaging, and receipts intact.
Non-Returnable Items
Certain products like sale items, earrings, and other hygiene-sensitive accessories may not be eligible for returns. Check the product page for details.
Damaged or Defective Items
If you receive a damaged or incorrect product, contact customer support immediately with proof (e.g., photos) to initiate a replacement or refund.
Refund Process
Refunds are processed to the original payment method or as store credits, depending on your preference and the store’s policy.
Refund Timeline
Refunds typically take 7-14 business days to reflect in your account after the return is processed.
Return Shipping Costs
In most cases, customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Online and In-Store Returns
Products purchased online can often be returned to a Charles & Keith store, subject to the store's policy.
Keep the Invoice
The original invoice or proof of purchase is required for processing returns or refunds.
Contact Customer Support for Assistance
If you face issues with returns or refunds, reach out to customer support via email at [email protected].
By keeping these points in mind, you can ensure a smooth return and refund process with Charles & Keith.