Chai Point is one of India’s largest chai (tea) retail chains, known for delivering freshly brewed tea and snacks to customers in offices, retail stores, and homes. Founded in 2010 by Amuleek Singh Bijral, Chai Point has made a name for itself by modernizing India’s chai culture while staying true to traditional flavors. With a network of stores across major Indian cities, the company offers a wide range of tea-based beverages, including classic masala chai, ginger chai, and green tea, along with quick bites that pair well with tea.
Quality and Freshness: Chai Point emphasizes using high-quality tea leaves, fresh milk, and natural ingredients to deliver an authentic taste. Their focus on freshness is a core part of the brand’s appeal.
Wide Reach and Convenience: Besides its physical stores, Chai Point has embraced online ordering through its app and partnerships with delivery platforms, making it easy to get chai delivered to homes or offices. They also supply chai through innovative dispensers called boxC at corporate offices.
Eco-Friendly Packaging: The brand has introduced sustainable packaging options, like biodegradable cups and recyclable packaging, as part of its commitment to the environment.
Variety of Offerings: While chai is the focus, Chai Point also offers coffee, iced tea, and a range of snacks like samosas, sandwiches, and cookies, catering to different tastes and preferences.
Tech-Driven Approach: Chai Point uses technology to improve its service and delivery process. The Chai Point app allows customers to order quickly, track delivery, and access exclusive offers.
Classic Hot Chai - Traditional options like Masala Chai, Ginger Chai, and Elaichi Chai are always favorites, especially for those seeking authentic Indian flavors.
Iced Chai and Cold Brews - Popular among younger customers, flavors like Iced Masala Chai and Lemon Iced Tea offer a refreshing twist, especially in warmer weather.
Green and Herbal Teas - Health-conscious customers often go for options like Green Tea and Lemongrass Tea, which offer a lighter, caffeine-free alternative.
Coffee Selections - Although known for chai, Chai Point’s coffees, such as Cappuccinos and Filter Coffee, have a solid following too.
Chai-Partner Snacks - Snacks like Samosas, Poha, Banana Cake, and Sandwiches are among the most popular, providing the perfect pairings for tea.
Chai at Work (boxC) - For corporate clients, the boxC dispenser category is highly popular, providing office-goers with fresh, on-demand chai in large quantities.
Authentic Taste and Quality: Chai Point uses high-quality tea leaves, fresh ingredients, and natural spices to make each cup of chai authentic and flavorful. This commitment to quality ensures a taste that feels homemade.
Convenience and Accessibility: With multiple outlets across cities, an easy-to-use app, and partnerships with delivery services, Chai Point makes it simple to enjoy your favorite tea at home, in the office, or on the go.
Innovative Options: Whether you’re a fan of classic masala chai or looking for refreshing iced chai and cold brews, Chai Point has something for everyone. They offer a diverse menu to cater to both traditional and modern tastes.
Eco-Friendly Initiatives: Chai Point is committed to sustainable practices, using biodegradable cups and eco-friendly packaging, making it a responsible choice for eco-conscious customers.
Perfect Chai-Snack Pairings: Along with chai, Chai Point offers delicious snacks like samosas, sandwiches, and banana cake, making it a one-stop spot for a satisfying chai break.
Reliable Office Solutions: For workplaces, the boxC chai dispensers provide a hassle-free way to enjoy fresh chai throughout the day, making Chai Point a favorite for corporate tea needs.
Flat ₹50 Off on Orders Above ₹200 - Code: CHAI50
20% Off on First Order - Code: WELCOME20
Buy 1, Get 1 Free on Select Beverages - Code: BOGOCHAI
10% Off on Digital Payments - Code: DIGIPAY10
Free Delivery on Orders Above ₹300 - Code: FREEDEL300
Download the Chai Point App or Visit the Website: Go to the Chai Point app (available on iOS and Android) or visit www.chaipoint.com.
Choose Your Location: Allow location access or manually enter your delivery address to see nearby outlets and available menu options.
Browse the Menu: Explore categories like Hot Chai, Iced Chai, Cold Brews, Snacks, and Combos. Select the items you’d like to order.
Add to Cart: Customize your order (like adding extra ginger or selecting your preferred sweetness level), then add items to your cart.
Apply Promo Code: If you have a coupon, enter it in the promo code box at checkout to enjoy discounts.
Proceed to Checkout: Review your order, delivery address, and total amount, then proceed to payment.
Select Payment Method: Choose your preferred payment option (credit/debit card, UPI, digital wallets, etc.) and complete the transaction.
Track Your Order: Once placed, you can track your order’s progress in the app until it arrives.
Open the Chai Point App or Website: Log in to the account you used to place the order.
Go to 'My Orders': Find this section in the app or website menu to view your current and past orders.
Select the Order: Click on the order you want to cancel.
Check for the Cancel Option: If the order hasn’t been prepared or dispatched, there should be a "Cancel Order" option available.
Confirm Cancellation: Click on "Cancel Order" and confirm. You may receive a cancellation confirmation.
Contact Customer Support if Needed: If you don’t see an option to cancel, or if the order is already on its way, you can contact Chai Point’s customer support for assistance.
Use Promo Codes and Coupons: Always check for promo codes on the Chai Point app, website, or trusted coupon sites. Common offers include discounts on first orders, percentage-based discounts, or seasonal deals.
Order Combos and Bulk Packs: Combo meals and bulk chai packs offer great value. These bundles often come at a lower price per item than ordering separately, making them ideal for groups or workplaces.
Look Out for App-Only Offers: The Chai Point app frequently has exclusive discounts and loyalty rewards. Download the app and enable notifications to stay updated on these deals.
Subscribe for Regular Discounts: Chai Point’s subscription model (Chai Subscription) offers regular deliveries at discounted rates, saving you money if you’re a frequent chai drinker.
Refer a Friend Program: Refer friends to the Chai Point app to earn discounts or credits for your next order. This can help reduce costs over time.
Check Payment Discounts: Occasionally, Chai Point offers discounts for specific payment methods, like digital wallets or UPI. Look for these offers at checkout.
Limited Return Eligibility: Since Chai Point deals primarily in freshly prepared food and beverages, returns are generally not accepted once an order is delivered.
Refunds for Unsatisfactory Orders: If you receive an incorrect, damaged, or poor-quality item, you may be eligible for a refund or replacement. Contact Chai Point customer support promptly to report the issue.
Quick Reporting is Essential: For any issues with your order, it’s important to reach out to Chai Point’s customer service immediately, ideally within a few hours of delivery, to discuss possible compensation or resolution.
Refund Method: Refunds, when approved, are typically processed back to the original payment method. Processing time may vary depending on your bank or payment provider.
App Support for Issues: The Chai Point app often has an “Order Support” or “Help” section to initiate complaints about orders directly, which can speed up the resolution process.