About Urban Company
Urban Company, previously known as UrbanClap, is a leading home services marketplace in Asia. It was founded in 2014 by Abhiraj Bhal, Varun Khaitan, and Raghav Chandra to provide professional and standardized services at the customer’s doorstep.
Headquartered in Gurugram, India, Urban Company has expanded its operations internationally, including in markets like the UAE, Singapore, and Australia.
Business Model
Urban Company operates as a tech-driven platform that connects skilled service professionals (often referred to as "partners") directly with consumers. It offers a broad array of services through its app and website, focusing on quality, convenience, and transparency. The platform acts as a bridge between customers needing services and professionals who are trained, certified, and vetted by Urban Company.
Services Offered
Urban Company has grown to cover a wide range of categories:
Beauty and Grooming: Facials, haircuts, spa services, manicures, and pedicures.
Home Maintenance and Repairs: Electrical work, plumbing, carpentry, and appliance repair.
Cleaning Services: Deep cleaning, sofa and carpet cleaning, and pest control.
Fitness and Wellness: Personal training, yoga, and physiotherapy sessions at home.
Other Services: Interior painting, home renovation, and relocation assistance.
Key Differentiators
Quality Assurance: The company ensures high service quality by training and certifying its partners, who undergo rigorous background checks and skill assessments. This system aims to create a consistent and reliable experience for customers.
Transparent Pricing: Urban Company provides upfront pricing on all services, eliminating the uncertainty often associated with home services.
Convenience: The app-based booking system allows users to schedule services at their preferred time, providing flexibility and ease for busy urban dwellers.
Top selling categories
Urban Company's service offerings are diverse, catering to various customer needs. Among these, the beauty and grooming segment stands out as a significant contributor, accounting for approximately 55% of the company's revenue at one point.
Home Repairs and Maintenance: Services such as plumbing, electrical work, and carpentry.
Cleaning and Pest Control: Offerings like home cleaning, bathroom cleaning, and pest management.
Appliance Repairs: Maintenance and repair services for appliances like air conditioners, washing machines, and refrigerators.
Fitness and Wellness: Services including yoga instruction and personal training.
Why we choose Urban Company
Wide range of professional services under one platform
Verified and trained service providers ensuring quality
Transparent pricing with no hidden charges
Easy booking process through a user-friendly app
Flexible scheduling to suit your convenience
Reliable customer support for quick issue resolution
Strict hygiene and safety standards followed during services
Urban Company Promo and Coupon Code
First-Time User Discounts: New users often receive exclusive promo codes for a percentage off their first booking.
Category-Specific Offers: Urban Company provides discounts on select categories, such as beauty services or home cleaning.
Seasonal Sales: Look out for festive or end-of-season sales where you can grab significant discounts.
Membership Benefits: Subscribers to Urban Company's membership programs often get access to exclusive coupon codes and discounted rates.
Referral Bonuses: Earn credits or discounts by referring friends to the platform.
How to order on Urban Company
Download the Urban Company app or visit their website.
Sign up or log in to your account.
Browse the available services and select the one you need.
Enter your location to find nearby professionals.
Choose a service package or customize your requirements.
Select a convenient date and time for the appointment.
Add any promo code for discounts (if available).
Confirm the booking and make the payment through your preferred method.
Receive a confirmation and wait for the professional to arrive at your chosen time.
How to cancel order on Urban Company
Open the Urban Company app or website and log in to your account.
Go to the "My Bookings" or "Orders" section.
Select the booking you want to cancel.
Tap on the "Cancel Booking" option.
Choose a reason for cancellation from the provided list (if required).
Confirm the cancellation.
Check for any applicable cancellation fees (based on Urban Company’s policy).
You’ll receive a confirmation of the cancellation via email or notification.